Customer service has become so essential to consider, whether locally or worldwide, particularly in the banking sector. With more financial services and products being provided by banks, these disparate systems must be integrated into a coordinated, effective infrastructure while offering customer support and comfort of the greatest possible level without exposing customers to issues relating to the integrated inner structures. In addition, I selected the commercial bank & Sanasa Development Bank for the research. By comparing the Commercial bank, Sanasa...
2 Pages
1606 Words
Introduction: In this assignment, there is going to be a discussion about a few contrasting businesses. The contrasting businesses that I have chosen are Tesco and Mcdonald's. There are multiple reasons why I have selected these businesses, the reasons for me selecting Tesco are because I do regularly shop there with my family members and I see that they always have new products which are of a wide range for all ages. Having a wide range of products does make...
1 Page
1086 Words
There are a lot of benefits of online shopping because it is easy to use for most people of many ages and also, it takes little time to do as the forms take a short amount of time to complete (if your details are already saved on the business's website). When someone sees a product advertised on a social media site, it is easy for them to look at it specifically as various links can take the user to the...
4 Pages
2647 Words
1. Introduction Airbnb is the world's largest lodging-sharing service platform, which started in August 2008. Airbnb, which pays the owner for the rent of the room and brokers it, is a system that takes away the commission. Officially, the person who lent the room at Airbnb is called the host and the person who enters is called the guest. The host rents all the space that a person can afford, such as his room, house, and villa, to the guest....
3 Pages
1877 Words
Having a good customer service area within your business makes customers feel more welcome. If you make sure that your customers are well looked after, and well respected, customers will be impressed and will want to return as they know that they will be respected and treated carefully. For a business, good customer service means treating customers with kindness. Customers don't want to be waiting a long time. Customers want to be helped as quickly as possible. For smaller businesses...
1 Page
946 Words
Get a unique paper that meets your instructions
800+ verified writersÂ
can handle your paper.
Place order
Customer service is the most important aspect of operations in Zappos. Moreover, the video showed us how critical the service quality is to Zappos' customers. Employees are always motivated to answer customer calls and keep them happy all the time. That is because the company brings up the best out of its employees by providing them with the optimal training and cultural fit techniques. Zappos claims to have 24/7 service by telephone, unlike vendors who hide their customer support pages....
1 Page
773 Words
When a company gives assistance and advice to those who purchase or use products or services from the company it is called customer service. But customer service is when the customer's complete experience from when they enter the business or even when they visit the website to the after-sale service. High-quality customer service means keeping customers happy and providing services that they didn't even know that they would have preferred. Customer service involves intensifying customer needs to satisfy or fulfill...
1 Page
935 Words
Introduction To seize more market share, personalized customer service has become popular in all industries. Personalized customer service makes the voice of customers heard by inviting them to come up with novel ideas, which would be materialized by service providers. This practice can make customers better served for their specific needs, abilities, and expectations. Different from the traditional model in that businesses decide what kind of products and services to supply, companies now aspire to tailor offerings to meet the...
3 Pages
2131 Words
The importance of the three different managerial skills changes for different positions in the organization. Andrew Gregory has used all of these skills to ultimately encourage innovation, customer service, and sustainability throughout the McDonald's Australia franchise (Robbins et al. 2016). Andrew Gregory encourages an innovative workplace by implementing his knowledge of human skills. The ideal representation of effective human skill is someone who can delegate, communicate, mentor, and motivate both individually and in groups. Gregory maintains and encourages an innovative...
1 Page
914 Words
Opportunities: Different and new opportunities for the restaurant can be they can open a different business or restaurant with a different name, they can have a different specialty which makes it different from other restaurants as the cheesecake factory specialty is cheesecake. One more opportunity can be a good competitive position. The opportunity for the cheesecake factory is the prices. They charge what they are serving and sometimes after eating the person's perspective changes and they think that it’s worth...
1 Page
781 Words
Measuring the effectiveness of a marketing strategy is one of the most difficult tasks that firms face. While it is easier to classify such evaluation on the financial outcomes of a marketing campaign, many firms forget the impact of their activities on their customers or return on experience (Aves, 2018). Customer service is one aspect of marketing whose effect must be measured to ensure that the firm maintains its position in the market, and even grows its market share. This...
1 Page
509 Words
Working in healthcare has always been my passion. When I was younger, I always wanted to be a nurse. I then had 4 wonderful children which changed my path slightly, however, I was able to go back to school. I became a Medical Assistant first, and then I completed billing and coding, and now I work at a Pharmacy which has inspired me to do more. I am eager to continue to develop the necessary skills that are needed to...
1 Page
743 Words
Overview Verizon is one, if not, the largest communication technology company in the entire world. Verizon was founded in 2000 and since has worked to become the global leader in innovative communications and technology. Verizon has focused its efforts on creating an experience for its customers that improves how they live, work, learn, and play. Verizon has over 130K employees in 150 global locations. Verizon focuses on reinventing how people, businesses, and things connect. Verizon has a market share of...
2 Pages
1595 Words
Investigating Customer Service Learning Aim A: Examine how good customer service leads to a company's growth. Learning Aim B: Investigate the approaches used in the corporate world to enhance customer service. What are the benefits of providing outstanding customer service? It is important to supply excellent customer service because your customers are the backbone of your business and if you do not show respect to them then they will stop supporting you and go and support someone else who offers...
2 Pages
1639 Words
The customer is always right. This old adage may seem like an exaggeration, but it's actually a pretty accurate way to think about your rights as a customer. Most companies are required to serve all their customers, even if they aren't happy with the service they receive. This is called a 'harsh' or 'rigid' policy, and it's the opposite of the 'friendly' or 'flexible' approach. Customers have many legal rights, but some are more important than others. The most important...
1 Page
442 Words
Performance management is essential in improving customer service delivery as it reviews how staff are doing currently and therefore highlights what can be done to make the delivery better. The purpose of a performance management policy is to review how staff are performing. This generates information that can be shared, if it is good practice, or it can generate improvements to be made if something is bad practice. A performance management policy gives staff a set of rules that they...
1 Page
667 Words
Having a good customer service area within your business makes customers feel more welcome. If you make sure that your customers are well looked after and well respected, customers will be impressed and will want to return as they know that they will be respected and treated carefully. For a business, good customer service means treating customers with kindness. Customers don't want to be waiting a long time. Customers want to be helped as quickly as possible. For smaller businesses...
6 Pages
2857 Words
Apple offers in-store and online services in order to ensure good customer service and satisfaction, the first being the genius bar. The genius bar is a tech support station located inside the Apple stores with the pure purpose of providing support and advice for customers. This service can help the business reach customer expectations as this service offers support and help for those customers who are experiencing problems with their devices or might be unsure on how to use them....
6 Pages
2840 Words
Introduction In this report, I will be writing a report based on two different large businesses, Amazon, and Tesco. The purpose of this report is to examine the customer service approaches and processes in Amazon and Tesco, who are two contrasting businesses, and show how both of these businesses meet their customer expectation levels. I will also be examining the ways that customer service in both businesses can meet the and satisfaction of customers and adhere to relevant current legislation...
5 Pages
2318 Words
When a corporation gives assistance and advice to people who purchase or use products or services from the corporate it's called customer service. But customer service is when the customer's complete experience from once they enter the business or maybe once they visit the website to the after-sale service. top quality customer service means keeping customers happy and providing services that they didn't even know that they'd have preferred. Customer service involves intensifying customer has to satisfy or fulfill them....
7 Pages
3106 Words
Struggling to find the right direction?
Expert writers are here to provide the assistance, insights, and expertise needed for your essay.
Don't you do shopping at Costco wholesale? Here we will examine the customer service problem at Costco. We will look at three issues (turnoffs) with references, and further we will explain the impact of each inadequacy on Costco. As customer satisfaction is fundamental for the accomplishment of the business. Without customer satisfaction, your business will never get viable. We all in all understand the present affiliations dismissal to appreciate the estimation of their customers regarding the accomplishment of their business....
3 Pages
1186 Words
There are various resources needed in an office environment to keep the customer service running in the department for work and pensions. The types of resources are, work volumes, staff members, training opportunities, working patterns, opening hours, I.t software and hardware, skillsets, premises, photocopiers, printers, telephones, legislative requirements (e.g. health and safety, Equality and Diversity). Staff work forces are important to delivering the customer service and running operations. Within the work force there are different leads that specialize in their...
3 Pages
1447 Words
Introduction Hilton hotel Singapore providing high quality services to the customer. It is a 5 star hotel in Singapore. It is situated at 581 Orchard Rd, Singapore. There are so many accessibilities like public entrance, guest room, elevators, and public rest room. Set in a concrete-and-glass constructing within the Little India district, this polished motel surrounded by using stores and eating places is a four-minute stroll from the nearest subway station, and 4 km from The Esplanade – Theaters at...
6 Pages
2589 Words
In order to create a customer service team from scratch, I would start with a plan containing what I am setting out to achieve, what resources I require to create the team and going forward how I will maintain resources and manage the performance of my team. My resource plan would include the physical resources I would need such as: Human Resource – Based on what roles are involved. Environment – Costs involved in property/office space, lighting. Equipment – IT...
2 Pages
1084 Words
Customer service defines as taking care of the customer's requirement by providing or serving and delivering professional, efficiency and high quality service. The service will be provided during and after the customer's needs are reached. In logistics industry, customer service is the activities, service actions that are provided and acting as added value. The purpose is to bring more value than the core service that customers need and bring the most satisfaction to customers. For businesses or business organizations today...
5 Pages
2484 Words
CUSTOMERS In your role as a work coach you will deal with customers on a daily basis the definition of a customer for the purpose of the work coach role can be defined as a person or organization who requires our service. You will deal with two types of customer internal and external, below are two examples but these are not the only customers you may come across on a regular basis. Internal Customers In your role as work coach...
5 Pages
2531 Words
Shopping activity had been recognized as a simple buying behavior for decades until the cognitivist approach was introduced and presented shopping as a complex array of feelings and experiences (Csaba & Askegaard, 1999). Shopping malls can be perceived as organized spaces that comprise not only shopping activities but entertainment and social activities as well. Users are drawn to shopping malls that meet their shopping motives as reasons for visiting the mall, and malls that offer a wide range of activities...
1 Page
487 Words
In this report will be discussing about products and services marketing, first of all will be different between product and services and how Fayeda Travel and Tourism use services marketing practices to reduce the marketing challenges created by the characteristics. Secondly, we will be providing an advice on enhancing customer satisfaction and loyalty in Fayeda Travel and Tourism using process, people and physical evidence and lastly will be the conclusion. Product It is basic for organizations to ensure that they...
5 Pages
2446 Words
“All our dreams can come true, if we have the courage to pursue them”. This quote by Walt Disney is one that he lived by. He made his dreams of opening a family friendly amusement park come true. Not many people know this but the first Disney park to open was Disneyland in Anaheim California. Disneyland was such a huge success that Walt and Roy Disney decided they wanted to open an even bigger and better park. They began to...
4 Pages
1920 Words
In the hospitality industry, superior customer experiences play an important role in gaining customer loyalty and achieving a competitive advantage (Kandampully & Jaakkola, 2018). If guests feel well cared and their expectations are met or exceeded, it will result in a positive experience preserved in their memories (SlĂĄtten and Mehmetoglu, 2010; Liu and Jang, 2009; Kim and Moon, 2009). As a result, it will lead to guest retention (Kim and Moon, 2009; Bowen and Shoemaker, 1998) and positive word-of-mouth about...
2 Pages
730 Words
